Tenant and Commercial Real Estate Pro FAQ
( For further answers and information also see the Tenant Education Guide . )
1. How do I set up an account?
It’s easy to set up your free account. Just go to OfficeSpace.com and click on the Sign up link on the top right of the page. You can also use your LinkedIn account to login and set up an account. (Don’t worry we won’t be accessing any of your LinkedIn account details.)
2. How much does your service cost?
Nothing, it’s 100% free.
3. What other types of space do you have?
You can search for all types of commercial space including office, retail, industrial, medical, flex space and more.
4. How do I set up a tour?
When you see a space that meets your needs, click on the “Request Details” green button to schedule a tour, or contact one of our Tenant Rep brokers featured on each listing.
5. I sent in a request, why isn’t the broker calling me back?
Brokers receive multiple calls on their listings and from time to time they may be delayed in getting back to you. We often give brokers a courtesy call if we notice that there hasn’t been a response but ultimately, we can’t control this.
Sometimes brokers don’t return you call because you are not perceived to be a tenant who is serious about leasing space or sometimes brokers feel that the most motivated tenants will be represented by a tenant rep broker. So, they will wait for a call from a tenant rep broker. We don’t agree with this but we have heard it before.
6. I need a broker can you help with this?
Yes, absolutely, we work with a number of tenant rep brokers all over the country who are able to help you find the right space for your business. In fact, each listing features a choice of Tenant Rep Brokers for you to contact directly. They can help with questions, setting up tours, negotiating your lease and much more.
7. Isn’t it expensive to use a broker?
You do not pay any out of pocket expenses to use a broker. The landlord pays your broker commissions based on your lease terms and has already taken this into account in the rental rates. It’s important that you know this, as your broker should be working hard for you to earn their commission.
Depending on how complex your individual situation is, it may be expensive not to use a broker. A good broker can help save you money in many ways including rate negotiations, tenant improvement negotiations, pocket space negotiations, right of first refusal, or even getting your new landlord to buyout your existing lease, etc.
8. Can I view my search on a map?
Yes, all searches default to our interactive map view, we’ve recently updated this service for your convenience.
9. Can I email my search results?
Yes, when you see a space you like, just copy and paste the URL in an email and send it off.
10. I don’t have time to search for space, can you send me updated listings that match my search criteria?
You bet, we offer a free “Market Survey” based on your needs. We’ll handpick and only send you listings that meet your requirements.
11. How do you calculate the cost per space?
Rent calculations are posted in terms of estimated dollars per month to keep things consistent for the tenant. If your lease is NNN, we’ve taken the stated operating costs for the previous year and applied it to the rent. If you have a gross rate, then we simply multiply the rate times square footage and divide by 12. Obviously, we know that our number may not be exact but our goal is to provide tenants with a number as close as possible to what their actual rent payment would look like per month.
12. Help, I need to move in the next 30 days, how do I do this?
Contact us immediately and we’ll send you a list of turnkey solutions available in the next 30 days.
13. Who should I contact with questions?
You can contact us at email@example.com or give us a call (888) 998-6867.
Real Estate Pro Questions
1. How do I set up my account?
It’s easy to set up your free account. Just go to OfficeSpace.com and click on the Sign up button on the top right of the page. Need more information on all the great services available to you? Visit our “For Real Estate Pros” section and learn about all the tools and services available to anyone in the professional side of commercial real estate. (To set up an OfficeSpace.com account you can use your LinkedIn login information or sign up manually.)
2. How much does this cost?
It is 100% free for your listing.
3. What markets are you currently in?
We are a nationwide platform and have current listing information for all markets.
4. How do you get listings?
We get our listing information from multiple sources including feeds from companies, listing aggregators, IDX’s, brokerage firms, building owners, property managers, user-generated information and publicly available sources. We have also acquired databases for commercial properties in the US going back to 1995.
5. How can I claim my space or listing?
Click on “For Real Estate Pros” and follow the instructions. You will need to create your free account if you don’t already have one.
6. Why can’t I claim a listing?
If a space has already been claimed by another party, you may not be able to claim the listing. If you are a broker and you have been awarded the listing or are the landlord, please contact us at firstname.lastname@example.org to make the change for you.
7. How do I update a listing?
Login to your account and visit the For Real Estate Pros menu, this will take you to your Broker Tool Box. From here you can update and edit listings under the Buildings tab.
8. Do I need to login every time I visit OfficeSpace.com?
We should remember you’ve been to the site before but if not, we’ll prompt you to login whenever you’re doing something that needs it.
9. Do you remind us to update our spaces?
Yes, we’ll email you a friendly reminder to update your spaces once a month. However, it’s in your best interest to keep all your spaces up to date so that potential tenants have the best and most current information.
10. What are Featured Listings?
Featured Listings are premium placements given to your properties. They are strategically placed in highly trafficked visible areas and receive 10x more clicks than regular listings. Click here to learn more .
11. I’m interested in working as one of your Local Tenant Representatives. Where can I learn more?
Please contact Howard Kang for more information on becoming a Local Tenant Representative at email@example.com or (888) 998-6867.
12. Do you work with guest bloggers or accept story ideas on commercial real estate or technology for your blog?
Absolutely, drop us a line we’d love to hear from you. firstname.lastname@example.org
As seen in the news
We welcome your feedback and questions.
Please do not hesitate to contact us.
What Information is Collected About Visitors?
The information that is collected about you while you are using the Site falls into two general categories:
- Information You Provide to Us.
The Site may collect and store information, personal or otherwise, that you voluntarily supply while on the Site. For example, we collect personal information such as your name, address, phone number, email address, and other information relevant to particular products or services that you choose to enter into one of the Site's forms. If you decline to supply or provide the Site with certain information while using the Site, you may not be able to use or participate in some or all of the features offered through the Site.
- Information that is Automatically Collected.
The Site also collects and stores information that is generated automatically as you navigate through the Site and use the Site. For example, to enhance your experience on the Site, the Site uses a standard feature found in browser software called a "cookie." Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use the Site, cookies help us track user trends and patterns. Other examples of information that the Site may collect as you navigate it include, but are not limited to, date and time of visit, referring URL address (location from which a visitor comes to the Site), type of Internet browser, and visitor's IP address. This information allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Site.
Cookie data is linked to personally identifiable information for the purposes of data analysis and quality control. However, data from individual cookies will never be shared with or sold to third parties without your permission.
The Site uses Google Analytics to track User Sessions. This tracking does not connect any of your personally identifiable information back to Google.
- Merging of Information.
Information collected through the Site may be merged with information collected from other sources, including offline sources. Similarly, information collected through the Site may be stored with information collected from other sources, including offline sources.
With Whom Will Your Information Be Shared?
We may share information about you with other people or unaffiliated companies or for various purposes including, without limitation, the purposes described below:
Products or Site Requests: If you submit a request for information about a product or service on the Site, we will share information about you contained in the request form with third-parties regarding whose products or services you seek information. Alternatively, we may directly fulfill your request for the information you seek. Third parties who provide products or services regarding which you seek information may contact you by telephone, e-mail, or postal mail based on the information you provided, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of a specific company. If one of our business partners contacts you and you wish not to be contacted again by that business partner with respect to your inquiry, then you should specifically make a request to that partner not to contact you again. In some cases, a third party may be involved in the process - for example, the Site may share your information with a third party who will fulfill your request on behalf of the third party regarding whose products or services you seek information.
Site Providers: We may disclose information about you to companies that provide certain services on behalf of the Site, such as marketing or distribution services. Our service providers use the information received via the Site for the purposes of providing you with the products or services you requested and may provide information regarding other products in which you may be interested.
Related Companies: We may share information about you with subsidiaries, parent companies, entities otherwise controlled by us, with successors and assigns, or in connection with a merger or sale of all or substantially all of our assets or equity.
Marketing Partners: We may also share information with marketing partners who may provide information (on their own behalf or on behalf of third parties) regarding products or services which may be of interest to you.
Data Providers: If you have submitted or given us permission to display your listing(s), we will allow tenants who are interested in your listing(s) to contact you. You may also receive emails from other commercial real estate companies regarding new requirements they are seeking which you may opt-out of should you no longer wish to receive these emails.
Required by Law: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. In addition to the information that you provide to us or that we obtain about you, we may augment the data we collect with other information from other online or offline sources. Moreover, we reserve the right to store information we collect from you in connection with other online or offline information we may possess or obtain about you.
Security of Personal Information
We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.
Our Site is not intended for children under the age of 13. We do not knowingly publish information for anyone under the age of 13 through our Services. If you know of anyone under the age of 13 whose information is published through our Services, or have other concerns about children's privacy, please contact us at email@example.com.
Cookies and Similar Tracking Mechanisms
From time to time we employ the services of a third party agent to track and analyze aggregated statistical data about the site. These third parties, our partners and advertisers may set cookies and web beacons on the site. A web beacon is a one by one pixel image embedded within a web page or email to monitor individual page traffic.
Terms and Conditions
PLEASE READ THIS TERMS OF SERVICE AND USE AGREEMENT CAREFULLY. BY CREATING AN ACCOUNT, SUBMITTING INFORMATION TO THIS SITE, OR OTHERWISE USING THIS SITE OR THE SERVICES AVAILABLE THEREFROM, YOU AGREE TO THIS TERMS OF SERVICE AND USE AGREEMENT. YOU SHOULD REVIEW THIS AGREEMENT EACH TIME YOU VISIT THIS SITE OR USE ANY SERVICES AVAILABLE ON THE SITE. IF YOU DO NOT AGREE TO THIS TERMS OF SERVICE AND USE AGREEMENT (INCLUDING ANY REFERENCED POLICIES OR GUIDELINES), YOU MUST IMMEDIATELY TERMINATE YOUR USE OF ANY PORTION OF THE SITE OR SERVICES. IF YOU WOULD LIKE TO PRINT THIS AGREEMENT, PLEASE CLICK THE PRINT BUTTON ON YOUR BROWSER TOOLBAR.
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
1. Acceptance Triggered by Use.
This Terms of Service and Use Agreement (the "Agreement") is between you and OfficeSpace.com, Inc. ("OSI"), a Washington corporation, and governs your access and use of this web site and the services therein (the "Site"). The Agreement is subject to change, and we will make those changes by posting the new Agreement on the Site and/or otherwise providing you notice of such changes (e.g., e-mail). Any change to this Agreement shall be effective on a prospective basis the date the new Agreement is posted on this Site. Your continued use of the Site will constitute your acceptance of any changes or revisions.
2. Text and Telephone Message Notification Service.
The Site assists in connecting brokers and tenants. Consequently, if you provide your contact information (including, but not limited to, a telephone number) in connection with your registration or use of the Services, you authorize OSI to provide your name and contact information and other identifying information to third parties in connection with the provision of certain Site services, including, but not limited to, providing your information to brokers, tenants and our third party service providers which enable phone and text communication services. By way of example and not limitation, if you are a broker, and a tenant inquires about you or your listings, you authorize OSI and its third party service providers to contact you via phone or text message to notify you that a tenant has inquired about you or your listing. Communications and notices to you may be documented, recorded or monitored for quality assurance and customer service purposes. In the event that you provide your phone number to OSI, you (1) represent and warrant that you are the subscriber for such phone number and may receive text and voice call messages from OSI, tenants, brokers or third parties that facilitate the sending of such phone or text messages and (2) consent to the receiving text and telephone messages from OSI, tenants, brokers or third parties that facilitate the sending of phone or text messages (and record and monitor the foregoing). If you no longer wish to receive messages as described in this paragraph, for text messages, you can reply with the text STOP in your text messaging client. Moreover, to stop text messages and phone communications in connection with the Site services, you can submit a request to firstname.lastname@example.org. If you no longer subscribe for the phone number you used to register for or use the Services, you agree to notify OSI via e-mail at email@example.com or use the online contact modification tools on the Site, if any.
3. Grant of Limited License.
The proprietary software, content, and materials underlying the Site (the "Materials") are works protected under copyright and other intellectual property laws. In consideration for your promises reflected in this Agreement, you are granted a personal, nonexclusive, nonassignable and nontransferable, non-commercial license to access and use the Site from a single computer and as permitted under this Agreement.
You agree to: (i) not copy or distribute the Materials to any third party; (ii) not reverse engineer, disassemble or decompile any portion of the Materials or otherwise attempt to discover or re-create the source code to the Materials; (iii) comply with all applicable laws, including U.S. export control laws, applicable to your use of the Materials; (iv) not make any modification, adaptation, improvement, enhancement, translation, or derivative work of or to any portion of the Materials; (v) not remove, alter, or obscure any proprietary notices in any portion of the Materials or on the Site; (vi) not interfere with or disrupt the use and enjoyment of the Site by other users; and (vii) not use any type of automated means to utilize or access the Site.
4. User Submitted Content; Consent to Aggregate Information on Your Behalf.
A. The Site enables you to aggregate, post and publish relevant information and data you wish to include in our database (e.g., office space listings). You acknowledge and agree that on your behalf, we may aggregate, post and publish such relevant information and data upon your (1) usage of the content submission/update tools within the Site, (2) acknowledgement of, and agreement to, the provisions of this Agreement, (3) emailing property marketing flyers, advertisements or other marketing materials to us, (4) emailing us (or identifying/confirming) the URL(s) which contain information you are authorized to share, (5) responding to a tenant inquiry originating from us, (6) giving us verbal, written, click-wrap or browse-wrap permission to include your information and content in the database, (7) granting approval in response to queries, including via email from us or third parties, (8) confirming or claiming information we may have with respect to your information and data, or (9) submitting or approving data or information for inclusion through any other means, whether express or implied. Such information and content which you authorize us to collect is collectively referred to as "User Provided Content". By way of example and not limitation, if you are a broker with an office space listing on the Site, and you supply to us URLs or otherwise identify/confirm URLs which contain information and data with respect to your office space listing, you acknowledge and agree that we may aggregate and include such information on your behalf in our database for publishing on the Site. You understand that we do not guarantee any confidentiality with respect to any User Provided Content. The fact that we seek permission from you for inclusion of certain data or information is not to be construed as an acknowledgment that such data or information is protectable by copyright or other laws.
B. You shall be solely responsible for your own User Provided Content and the consequences of posting or publishing them. You affirm, represent, and/or warrant that you own or have all the necessary licenses, rights, consents, and permissions to use and authorize OSI to use all patent, trademark, trade secret, copyright or other intellectual property or proprietary rights in and to any and all User Provided Content you submit to enable inclusion and use of the User Provided Content in the manner contemplated by the Site and this Agreement.
C. For clarity, you retain ownership of all copyrights you may have in your User Provided Content. However, by submitting User Provided Content to OSI, you hereby grant OSI a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licenseable and transferable license to use, adapt, advertise, modify, market, sell, reproduce, distribute, prepare derivative works of, display, and perform the User Provided Content (in whole or in part), for any purpose whatsoever, and to incorporate User Provided Content in other works in any form, media, or technology now known or later developed. The foregoing license shall be broadly construed, and shall include, without limitation the right to: (i) promote and redistribute part or all of the User Provided Content (and derivative works thereof) in any media formats and through any media channels, (ii) incorporate the User Provided Content on tangible or intangible products for resale or otherwise, and (iii) use the User Provided Content for promotional purposes, whether to promote the Site, other OSI products or services, or third party products or services. By way of clarification and not limitation, you acknowledge that you will not be entitled to any royalties or any other payment as a result of any efforts by OSI to exploit any User Provided Content. By way of further clarification, OSI may freely sublicense the rights that you grant it in this Section to a third party. To the extent necessary for OSI to exercise its rights under the foregoing license, you hereby grant OSI a perpetual, royalty-free and irrevocable license to exploit any personality, publicity, or privacy rights in and to the User Provided Content and in your likeness as contained therein. You also hereby grant each user of the Site a non-exclusive license to access your User Provided Content through the Sites, and to use, reproduce, distribute, display and perform such User Provided Content as permitted through the functionality of the Sites and under these Terms of Service.
D. In connection with User Provided Content, you further agree that you will not submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy, personality and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant OSI all of the license rights granted herein.
E. OSI does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and OSI expressly disclaims any and all liability in connection with User Provided Content. OSI does not permit copyright infringing activities and infringement of intellectual property rights on its Site, and OSI will remove all Content and User Provided Content if properly notified in a manner consistent with law and OSI's Copyright Infringement Notification Policy (see below) that such Content or User Submission infringes on another's intellectual property rights. OSI reserves the right to remove User Provided Content without prior notice.
You can find information regarding our policies regarding information collection at http://www.officespace.com/pages/privacy.
6. NO WARRANTIES - SITE PROVIDED "AS IS".
YOU UNDERSTAND AND AGREE THAT THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, NEITHER US NOR ANY OF OUR AFFILIATES OR LICENSORS, NOR ANY OF THEIR OFFICERS, DIRECTORS, LICENSORS, EMPLOYEES OR REPRESENTATIVES REPRESENT OR WARRANT (i) THAT THE SITE WILL MEET YOUR REQUIREMENTS OR BE ACCURATE, COMPLETE, RELIABLE, OR ERROR FREE; (ii) THAT THE SITE WILL ALWAYS BE AVAILABLE OR WILL BE UNINTERRUPTED, ACCESSIBLE, TIMELY, OR SECURE; (iii) THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SITE WILL BE FREE FROM VIRUSES, "WORMS," "TROJAN HORSES" OR OTHER HARMFUL PROPERTIES; (iv) THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY MATERIAL PUBLISHED OR ACCESSIBLE ON OR THROUGH THE SITE; (v) ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE; AND (vi) THAT THE MATERIALS ARE NONINFRINGING.
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES OR CONTENT OBTAINED THROUGH THE USE OF THE SITE ARE DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE, INCLUDING TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR USE OF THE SITE, SERVICES, OR ANY MATERIALS.
7. LIMITATION OF LIABILITY.
IN NO EVENT SHALL WE OR ANY OF OUR AFFILIATES OR LICENSORS, OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, INFORMATION PROVIDERS OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES (REGARDLESS OF THE FORM OF ACTION) ARISING OUT OF (i) USE OF THE SITE BY ANY PERSON, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE CAUSED BY ANY RELIANCE ON, OR ANY DELAYS, INACCURACIES, ERRORS OR OMISSIONS IN, ANY INFORMATION AND CONTENT ACCESSED OVER THE SITE, (ii) ANY USE OR INABILITY TO USE THE SITE FOR WHATEVER REASON, INCLUDING BUT NOT LIMITED TO COMMUNICATIONS FAILURE OR ANY OTHER FAILURE WITH TRANSMISSION OR DELIVERY OF ANY INFORMATION ACCESSED THROUGH THE SITE, OR (iii) ANY GOODS OR SERVICES DISCUSSED, PURCHASED OR OBTAINED, DIRECTLY OR INDIRECTLY, THROUGH THE SITE OR OTHERWISE, IN EACH CASE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
Your rights under this Agreement terminate automatically if you fail to comply with any of the terms and conditions of this Agreement or with any other policy or rule. Additionally, we may terminate this Agreement at any time and for any reason. We may effect notice of termination through any means, including but not limited to posting such notice on the Site, sending you an email, or otherwise proclaiming such termination. Upon termination, you must immediately stop using the Site. We have no obligation to return any materials you provide to us in the course of using the Site.
9. Indemnification Obligations.
You agree to hold harmless, defend, and indemnify us and our licensees, licensors and their officers, directors, employees, subsidiaries, contractors, subcontractors, suppliers, agents, partners and affiliates, successors and assigns from all liabilities, claims, demands and expenses, including attorney's fees, that are due to, or that arise from (i) any inaccurate information Site registration information you provide, (ii) your use or misuse of the Site, (iii) any Users Provided Content, or content transmitted to or through the Site, or (iv) for infringement by you of intellectual property rights or other right of any third party. We may assume exclusive control of any defense of any matter subject to indemnification by you, and you agree to cooperate with us in such event.
9. Third Party Links and/or Content.
We do not endorse and are not responsible or liable for any content, advertising, goods or services, or other materials available on or from any third party web sites or resources.
Any comments or materials sent to us, including feedback data, such as questions, comments, suggestions, or the like regarding the Site is non-confidential. We have no obligation to you of any kind with respect to such feedback and are free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the feedback to others without limitation.
12. Notices; Announcements.
We may provide notices, including notice of any changes to this Agreement by displaying notices to you generally on the Site or by emailing you at the email address you provided us. We may change our addresses (email or mailing) by displaying such changes on the Site. Except as set forth herein, you must provide us all notices in writing, delivered to the street address listed on the "contact us" page. Notwithstanding, we will endeavor to respond to any emails you send raising any concerns or questions.
13. Copyright Infringement Notification Policy.
OSI respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement by any content or material on the Site, please provide the following information in writing to OSI's copyright agent (see 17 U.S.C. Section 512(c)(3) for further detail):
1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright.
2. A description of the copyrighted work that you claim has been infringed.
3. A description of the material that you claim to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information sufficient to permit us to locate the material.
4. Information so that we can contact you, such as address, telephone number and e-mail address.
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notification is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the owner of a copyright that is allegedly infringed.
If you believe that any content or materials you posted, uploaded or Submitted to the Site, that were subsequently removed from the Site, or to which access was disabled, were improperly removed or disabled, please provide the following Counter-Notification to OSI's copyright agent (see 17 U.S.C. Section 512(g) for further detail):
1. your physical or electronic signature.
2. a description of the materials that have been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
3. a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
4. your name, address and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which the address is located, and that you will accept services of process from the person who provided notification of the alleged infringement.
OSI's copyright agent can be reached as follows:
1301 5th Ave, Suite 1717
Seattle, WA 98101
Only DMCA notices should be sent to the copyright agent. For other comments or questions regarding the Site, please contact us through our contact page.
13. Legal Disputes – Arbitration.
You agree that any claim or dispute at law or equity that has arisen or may arise between you and OSI relating in any way to or arising out of this or previous versions of the Agreement, your use of or access to the Site, or any services, applications, and tools, or any products or services sold or purchased through the Site (each a "Dispute") will be resolved in accordance with the provisions set forth in this Legal Disputes Section (the "Agreement to Arbitrate").Please read this Section carefully. It affects your rights and will have a substantial impact on how claims you and we have against each other are resolved.
14.1 Applicable Law. You agree that the laws of the State of Washington, without regard to principles of conflict of laws, will govern the Agreement and any Dispute.
14.2 Agreement to Arbitrate. You agree that any Disputes shall be resolved exclusively through final and binding arbitration, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
14.3 Prohibition of Class and Representative Actions and Non-Individualized Relief. YOU AND OSI AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND OSI AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER OSI USERS.
14.4 Arbitration Procedures. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Dispute, any part of it, including, but not limited to, any claim that all or any part of the Agreement to Arbitrate or Terms is void or voidable.
The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA’s Supplementary Procedures for Commercial Disputes (as applicable), as modified by this Agreement to Arbitrate.
The arbitration shall be held in King County, Washington or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or OSI may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and OSI, subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by you and/or OSI, unless the arbitrator requires otherwise.
The arbitrator will decide the substance of all claims in accordance with the laws of the State of Washington, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different OSI users, but is bound by rulings in prior arbitrations involving the same OSI user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
14.5 Costs of Arbitration. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this Agreement to Arbitrate.
14.6 Severability. With the exception of any of the provisions in Section 14.3 of this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief"), if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If an arbitrator or court decides that any of the provisions in Section 14.3 of this Agreement to Arbitrate ("Prohibition of Class and Representative Actions and Non-Individualized Relief") is invalid or unenforceable, then the entirety of this Agreement to Arbitrate shall be null and void. The remainder of the Agreement and its Legal Disputes Section will continue to apply.
14.7 Judicial Forum for Legal Disputes. Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt-out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and OSI must be resolved exclusively by a state or federal court located in King County, Washington. You and OSI agree to submit to the personal jurisdiction of the courts located within King County, Washington for the purpose of litigating all such claims or disputes.
14.8 Conflicts with Other Written Agreement; Exceptions. To the extent you have signed a written, wet or e-signature commercial agreement with OSI, the dispute resolution procedures in such agreement shall supersede the Dispute Resolution procedures herein, if applicable. Moreover, nothing in this Agreement prohibits OSI from seeking injunctive relief in federal or state court to the extent necessary to protect or enforce its intellectual property rights.
Except for any agreements or policies explicitly referenced herein, this Agreement constitutes the complete and entire agreement between you and us as it pertains to the Site. We reserve all rights not granted in this Agreement. If any provision of this Agreement is held to be unenforceable for any reason, such provision will be reformed only to the extent necessary to make it enforceable, and such decision will not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. You must be 18 years or older to use the Site.
THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF WASHINGTON, USA, AS THOSE LAWS APPLY TO AGREEMENTS MADE AND SOLELY PERFORMED THEREIN. YOU IRREVOCABLY CONSENT TO AND WAIVE ALL OBJECTION TO PERSONAL JURISDICTION AND VENUE IN THE STATE AND FEDERAL COURTS AND ARBITRAL FORA LOCATED IN KING COUNTY, WASHINGTON, USA (SEATTLE). YOU AGREE TO NOT COMMENCE OR PROSECUTE ANY SUIT OR ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SITE EXCEPT IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE AGREEMENT TO ARBITRATE.
OSI may be a licensed real estate broker in certain jurisdictions (e.g., Washington) but does not broker real estate transactions. OSI does not act as a real estate agent for you or any other user. OSI does not sell, buy, or negotiate the purchase, sale, or exchange of real property. Further, OSI does not lease or rent, offer to lease or rent, or negotiate the lease of real property or otherwise aid or assist in the lease of real property. The Site constitutes a software as a service whereby the Site facilitates the exchange of information between brokers and tenants.